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FAQ's

Account information

 

Why create an account?

 

Creating an account with us means we can keep you informed of order confirmation, despatch, tracking and delivery details. We’ll also send you any exciting Little Buds news, offers and new collection previews. Your address details are safely stored, meaning when you return to buy your new blooms for the next season, it’ll be a quicker shopping experience.

 

How do I change my personal details?

 

Moving house? Getting married? Log in to your account and on the left hand side of the screen under your current name and address details click on the link, ‘View Addresses’, slightly greyed out. Alter anything by pressing the ‘edit’ link. You can even add an address to send a gorgeous little something to another as a gift!

 

How do I unsubscribe from your emailing list?

 

We’re sorry to see you leave, but we understand that life gets a little busy sometimes. If you no longer wish to receive any emails from us, please drop a note to hello@wearelittlebuds.com confirming that you wish to be removed from our list. Please make sure that you send the request from the email address that you want to unsubscribe.

 

Shipping and deliveries

 

Delivery is free for orders over £50, and £3.50 otherwise for the UK. Please allow  7 working days.

We offer DHL UK 2 working day delivery for  £7.50

We offer European delivery which is either £10 or £15 depending on your destination zone, the amount will be automatically calculated when you put your shipping details at check out. 

 

Orders

 

Missing orders

 

If your blooms haven’t arrived and you’re wondering where they’ve got to, please allow 7 – 10 working days if they have been despatched by Royal Mail, or 2-3 days if they’re coming by courier.

 

Please note during especially busy times despatch times may be slightly longer.

 

If you still have not received your order and are concerned that it has gone missing then please drop us a line ohello@wearelittlebuds, giving your order number,  full details of your name, address and the items ordered.

 

 

Returns 

Each of our stems is carefully picked and packed by hand at Little Buds HQ in Northern Ireland. If your delivery doesn’t arrive in the condition expected, please let us know immediately and we will endeavour to sort it out. Each bloom is guaranteed for one month post purchase .

 

 

Is online payment the only way to pay?

 

Yes. All items must be paid for at the point of submitting your order. You can choose from paying via debit/credit card or PayPal.

 

 

 

Caring for your Little Buds delivery

 

How can I clean my blooms?

 

We recommend lightly dusting your blooms every week to remove anything unwanted that might settle.

 

Can Little Buds be left outdoors?

 

Many people ask us this question! As our blooms are made of silk and other delicate materials, they aren’t designed to be left outdoors for long periods. Outdoor faux plants and stems are often covered with UV coating, making them less likely to fade, but also much less realistic. Little Buds are more than suitable for an afternoon in the garden if you’re having a party, but really should be brought back indoors when festivities are over.

 

Can Little Buds oversee or create bespoke arrangements?

 

Sadly, as we are a very small endeavour, we are unable to create anything bespoke at the moment.

 

Are stems sold separately?

 

As we don’t send out blooms hand tied, you are able to mix and match as you like. However, we don’t sell each stem separately, but you can remove any you don’t particularly want when arranging.

 

Can I put my Little Buds stems in water?

 

Little Buds stems can be included in real displays to bring life to a lacklustre bouquet. However we don’t recommend putting the stems themselves in water as the interior of each is stiffened with a mouldable material that isn’t water resistant. This is also applicable when creating arrangements in transparent vases – water should not be included.

 

Can Little Buds be displayed in hot environments like conservatories?

 

Little Buds blooms are absolutely suitable for conservatories, sun rooms, windowsills etc. However, please bear in mind they are made of silk and other delicate materials and as such they may have problems if the heat is extreme, for example high summer in an enclosed space.

 

How can I store my Little Buds stems?

 

Please remember to put aside all the packaging from your Little Buds delivery. The wonderful thing about these oh faux fabulous blooms is that they can move with each season, therefore rotating your displays is easy peasy. Simply wrap them in tissue paper, pop them in the box and hold shut with an elastic band, ready for whenever you wish to display them again! Store in a cool, dark space to prevent damage.

 

How do I arrange my Little Buds blooms?

 

Our blooms are delivered untied, so you can display them exactly as you wish. If your chosen vase is transparent, the stems are easily snipped for a realistic touch. If it’s not, stems can be bent and moulded, meaning you can switch up the look easily when you want to change the display. It’s very important to play around with each stem, and remember, varying the heights of the differing blooms can make an enormous difference to the effect. We’ll soon be posting some how-to videos to help you make the most of your bouquet : Keep an eye on our instagram!